themos

Travel Payments

Travel Payments Without the Turbulence

We find PSPs who understand that advance bookings aren't a risk - they're your business model.

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The Challenge

Advance booking chargebacks

You charge today, deliver in 6 months. When things go wrong - flight cancellations, hotel closures, customer no-shows - chargebacks pile up fast.

High average transaction values

Family holidays run into thousands. Acquirers see big tickets and get nervous. Many cap your ATV or demand painful reserves.

Seasonal cash flow swings

Peak booking season means processing spikes. Off-season means low volume. PSPs hate unpredictability and may flag you for it.

Refund exposure

Cancellation policies, schedule changes, force majeure events - your refund liability can exceed your processing balance. Banks remember COVID.

Post-pandemic acquirer PTSD

2020 burned acquirers badly. Many still won't touch travel, and those who will demand excessive reserves or restrict your volume.

Our Approach

Acquirers with travel appetite

We work with PSPs who actively underwrite travel merchants and understand that advance bookings are the business model, not a red flag.

Reserve negotiation

Rolling reserves are standard in travel. We help you understand what's reasonable and push back on excessive holdbacks.

Multi-currency pricing

Global travellers expect to pay in their currency. We match you with PSPs that handle multi-currency without bleeding you on FX.

Chargeback prevention tooling

Pre-dispute alerts, cancellation insurance integrations, clear descriptor strategies - we connect you with what actually works.

Backup acquirer strategy

Travel is volatile. One acquirer pulling out shouldn't kill your business. We help you build redundancy into your payment stack.

Volume scaling support

Peak season shouldn't trigger fraud alerts. We find PSPs who can handle your booking spikes without freezing your funds.

Frequently Asked Questions

Why do mainstream PSPs reject travel merchants?

Advance delivery + high ticket values + cancellation risk = chargeback exposure. Stripe, Adyen, and most acquirers got burned during COVID and many have blanket policies against travel. We work with those who've returned to the vertical with proper risk appetite.

What reserves should I expect?

Typically 5-15% rolling reserve with 90-180 day holdback, depending on your booking-to-delivery window and chargeback history. New operators without processing history may face higher reserves initially. We can benchmark what's reasonable for your profile.

How do you help with chargebacks?

We connect you with pre-dispute alert services (Ethoca, Verifi), help structure clear billing descriptors, and introduce cancellation protection partners. Prevention is cheaper than fighting disputes.

Can you help OTAs and aggregators?

Yes, but you need to be transparent about your model. PSPs want to know if you're principal (taking booking risk) or agent (passing through to suppliers). Different models have different risk profiles and PSP options.

What about dynamic currency conversion?

DCC can boost revenue but comes with compliance requirements. We can connect you with PSPs offering compliant DCC solutions if that's part of your strategy.

Ready to find the right PSP for your travel business?

Tell us about your business. We'll show you your options.

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